Support

We're here to help. Typical response time: 0-1 business days.

Contact

Email us at worlddexcontact@gmail.com or use this template: Open email.

Troubleshooting

Force‑quit and reopen the app.
Ensure you are signed in (Apple or Google).
Check connectivity or try switching Wi‑Fi/Cellular.
Verify iOS Settings → WorldDex permissions (Camera, Photos, Location, Notifications).
Restart your device if the camera or notifications stop responding.

Account & Data

Delete account: open WorldDex → Profile → Delete Account. Your account is deactivated immediately and scheduled for permanent deletion after a grace period.
Data requests: email worlddexcontact@gmail.com from your signed‑in email.
Privacy: see our Privacy Policy.

Report Content

To report inappropriate or infringing content, use the in-app Report button (flag icon) on a post — it pre-fills the details automatically. If you email us instead, include the capture label and the posting user’s username, plus a brief reason. We review reports promptly.

FAQ

Can I use WorldDex without sharing?
Yes. Captures are private by default. You choose what to share.

Sign in with Apple uses a private relay email — is that okay?
Yes, we fully support private relay emails.

Location or notifications not working?
Open iOS Settings → WorldDex and enable the relevant permissions. Both are optional.

Which iOS versions are supported?
iOS 12 and later.